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I went to 1700 Sandlake Rd, Orlando Florida Optical Outlet for replacement glasses.I explained to Guelmarie (the rude customer service agent) that I had approval from my insurance company for an early pair of glasses due to my diabetes. She did not process my order, but simply stated it's on my record not eligible till October, I nicely explained that my insurance company said to process order with request form.

she said she couldn't do it. I had to call insurance company and try to get her on the phone, but she refused saying she didn't know English (yeah right) the agent went ahead to explain to me so I can relate to her, then she started talking with coworker sitting next to her and completely ignored me.

She was not new employee, she knew how to do her job, but refused to give customer service. I can't complain to the manager, she also is rude, the whole place permeates of rudeness, I will tell everyone I meet not to go there.

Reason of review: Problems with payment.

Location: Orlando, Florida

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